Thank you for shopping with Health Overdose. Your satisfaction is our priority. This Return and Refund Policy outlines the terms for returns and refunds of our wellness products, including healthy teas, oils, and herbs.
1. Easy Returns
If you’re not completely satisfied with your purchase, we’re here to assist you. You have 2 days from the date of receipt to initiate a return. To be eligible, the item must be unused, in its original condition, and in the original packaging.
2. Hassle-free Process
To start a return, kindly follow these steps:
- Contact our dedicated Customer Support team at support@healthoverdose.com to request a return authorization.
- Share your order number and explain the reason for the return.
- Our helpful team will guide you through the return process.
Please do not return any products without receiving proper instructions from our team.
3. Refund Assurance
Once we receive and inspect your returned item, we will notify you of the status and initiate the refund process. The refund will be credited to your original payment method within a few days, as per your card issuer’s policy.
4. Exchange Flexibility
Looking to swap your purchase for a different product? Begin the return process as mentioned above, then simply place a new order for the product you desire.
5. Shipping Note
Please be aware that return shipping costs are the responsibility of the customer, except in cases of our error (e.g., wrong or damaged item). We will provide a prepaid shipping label in such instances.
6. Handling Damaged Items
Should you receive a damaged or defective item, reach out to us within 2 days of receiving the product. We’ll guide you through the return procedure and either provide a replacement or issue a full refund, covering return shipping.
7. Items Not Eligible for Return
Please note that some items cannot be returned, including opened or used products, perishable goods (e.g., teas and oils), and personalised items.
8. Reach Out to Us
For any inquiries regarding our Return and Refund Policy, don’t hesitate to contact our friendly Customer Support team at support@healthoverdose.com. We’re here to ensure your satisfaction and address your concerns.
Remember, this Return and Refund Policy is subject to change, so we recommend reviewing it periodically for updates.
Thank you for choosing Health Overdose for your wellness journey.
Warm regards,
Contact: info@healthoverdose.com